Frequently asked questions
FAQsChanges to itineraryBefore bookingAfter bookingDuring travel
FAQs
How are you different from other players?
Local travel agents take 24 - 48 hours to give me a customized itinerary.How do you do it so fast ? And, can I trust your pricing ?
Why should I update cost frequently after I have built my itinerary and costed it ?
You are a young company, how do I trust you with my yearly break?
What is your price match guarantee and how does it apply ?
What is the taxes and fees component ?
Changes to itinerary
What if I want to make some changes to my personalized itinerary?
How do I change city ?
I want to spend more nights in a city and reduce nights from other city(ies).Is it possible ?
Can I change the itinerary on mobile also ?
I want a quote on my email, how do I do that ?
Is there a way to change my hotel room ?
I don’t see the city I want to visit on your website.What do I do?
I want to take a flight instead of a train.Is that possible ?
What if the activity I want is not available with you ?
I want to change the time of my activity, is that possible ?
I have a child with me, how do I know which activities are suitable for him / her ?
What is the customer rating next to hotels ?
Before booking
What are the documents I need to submit to initiate booking?
I want to check visa requirements before I confirm and pay.How do I do that ?
What are the passport requirements for international travel ?
Can I freeze my rates once I have finalized the itinerary ?
Do I need to have booking confirmations for initiating visa documents ?
Will you be helping me with Visas as well?
What happens once I have made the payment ?
What is the cancellation policy once payment is done ?
After booking
What happens if I want to change activities after I have confirmed?
Will the prices increase after I have booked my trip ?
I want to cancel my trip due to personal reasons, but there is no cancel button.How do I go about it ?
During travel
How can I get in touch with you during the vacation?
What if one of my scheduled experience gets cancelled ?
Who can help us with emergencies when we miss the flight or lose baggage ?
How do we handle emergencies when we lose our passports ?
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