Frequently asked questions

FAQs

How are you different from other players?

No Pre-Packaged Tours - We are the world’s first ever platform to let travellers build, customize and edit their itineraries, basis their interests.

Quality Supply - We believe in genuineness, in building vacations true to our travellers’ hearts. Why don’t you check out our Facebook page? Thanks to our 9 point check before onboarding partners, we have 850+ 5 star reviews from genuine travellers like you.

Mobile Concierge - The only company in India to provide real time chat support - we will be there for you throughout your vacation. Want to upgrade your room, plan a surprise or change plans? Ping us and we will help you out!

Local travel agents take 24-48 hours to give me a customized itinerary. How do you do it so fast? And, can I trust your pricing?

Our proprietary routing algorithm was built on our learning's from over 1000+ trails we have hand crafted. The algorithm not only helps you with activity suggestions based on your interests, it also works to combine your cities - keeping in mind both travel times and cost of travel across all available modes of transport.

Our machine learning algorithm ensures that each itinerary created on the platform helps refine our results and gives travellers the right itinerary. Our integrations with best in class partners ensures that you will be able to see your total trip cost in less than 50 seconds flat.

Why should I update cost frequently after I have built my itinerary and costed it?

We partner with the world’s top tech companies to get you real time pricing. Unlike other places where they have "hotel a or similar" - at Pickyourtrail - what you see is what you get. As millions of travellers like you are looking to head out, and hence, the hotel and flight availability changes by the minute. To ensure that you get the best possible room, we need to continuously update the costing.

You are a young company, how do I trust you with my yearly break?

We are India’s top rated personalized vacations company on Facebook. We have created 20 years worth happiness through our trails. And 95% of our travellers have rated us 5 star! We have been featured in the Business Line, Economic Times and Yourstory to name a few publications! We are one of the two Indian startups to be a part of the Amadeus Next program! We could go on, but we would rather you read testimonials from genuine travellers like you here. Give us a try. We assure you that you will not only enjoy the Pickyourtrail way of traveling, but keep wanting more of it!

What is your price match guarantee and how does it apply?

We work with over 145 suppliers from all over the world to get you the best possible pricing. In case you get a cheaper quote for the same set of inclusions, we will match the quote you find and also waive our planning and concierge fee for you! And that’s how confident we are about our pricing.

What is the taxes and fees component?

The taxes and fees component takes into account all local and international government service taxes and our booking and concierge fees. Our fees range between Rs. 1000 - Rs. 5000 per person depending on the complexity of the itinerary and duration. For instance,in a few countries in Europe and Asia, the municipal taxes (charged by the mayor of the city) will need to be paid during check-out. This is not included. They range between Rs. 50 - Rs. 100 per person per night.

Changes to itinerary

What if I want to make some changes to my personalized itinerary?

Raison d'Être. That's why we built the product. Go ahead, and click on button next to hotels, flights, trains, transfer modes and voila you can change them then and there. We believe we have most used cases covered, let us know if there is something else that we could add to make your experience awesome-er. Drop us a line at idea@pickyourtrail.com.

How do I change city?

Ahh, looks like we have an involved traveler. Fret not. We have you covered. Do you spot the edit option next to the cities? Click on it. You would be surprised by what a click of button can do! You can change,replace or add a city :)

I want to spend more nights in a city and reduce nights from other city(ies). Is it possible?

Your wish is our command! Look out for our paper plane totem as you hover over days, and click on it to add / remove days to your heart’s content.

Can I change the itinerary on mobile also?

Yes, you can! SmartPhones are amazing and we love them too. So go ahead, click on the enable editing button, and change to your hearts content. By the way, you can also get a real time cost on mobile!

I want a quote on my email, how do I do that?

Bingo, do you see the button? Hit that, fill in your email, and voila! Your quote has reached your inbox! Share it with your fiance, family and let us know if there is something that we can do to help you book :)

Is there a way to change my hotel room?

Click on room details under the hotel listed. You will be able to view the room that is pre-selected. To change the room click on option which pops up on clicking room details. Easy-peasy!

I don’t see the city I want to visit on your website. What do I do?

Shucks. That’s bad. Maybe you are indeed one in a million. Fret not, you should be able to drop us a postcard from your product. If not - go ahead and send a mail to planners@pickyourtrail.com and we will reach out to you!

I want to take a flight instead of a train. Is that possible?

You can easily change your mode of transfer by clicking on the paper plane between cities. You can swap between train, air and other available modes of transport.

What if the activity I want is not available with you?

Woah, you got us there. This is a rare case. Why don’t you drop us an email or chat with us to let us know? We will add that in a jiffy for you! And, by the way - you get a 10% discount on that activity. Finders keepers and all, you know! :)

I want to change the time of my activity, is that possible?

We try and slot activities in the best possible time slot. We take into consideration facts like the historical queue length, if it’s a view-point, what the best time to be there is, type of activity and other parameters. If you still want to go ahead and change the activity you can do so by removing it first from that time slot, and adding it in your desired time-slot.

I have a child with me, how do I know which activities are suitable for him / her?

We are glad you asked! There is a child-friendly filter on activities, too. We recommend you use it to find the relevant, best possible activities for him / her.

What is the customer rating next to hotels?

It’s a mix of both online and our customers’ reviews of hotels. The idea is to help you narrow down on a hotel of your choice quickly. While you are at it, go ahead and toggle with the breakfast and free wifi filters.

Before booking

What are the documents I need to submit to initiate booking?

Keep your passport copies handy. Kindly ensure that you type in the names only as per passport. In case you don’t have a last name on your passport, kindly give us a call.

I want to check visa requirements before I confirm and pay. How do I do that?

We encourage you to understand all visa requirements as it’s one of the most time consuming processes. For a quick summary, visit our page -visa.pickyourtrail.com. Do ensure that you have also cross checked against the embassy website as we all know how governments can change decisions overnight! :)

What are the passport requirements for international travel?

Your passport needs to have a validity of 6 months from the date of arrival back into the country. There should have not been any observations made on your passport.

Can I freeze my rates once I have finalized the itinerary?

Yes, you can freeze the cost by paying 50% of the overall trip cost as booking confirmation fee.

Do I need to have booking confirmations for initiating visa documents?

Depending on the country you are visiting, you may or may not need flight and hotel vouchers for your visa application.

Will you be helping me with Visas as well?

Yes, we will assist you with your visa documentation for a fee. This is to ensure that your documentation is done right and you have got all the proofs required. Do keep in mind that the issuance of visa is solely based on the visa assessing officer! We cannot guarantee visa issuance. In the last 1000+ trails, only 6 customers have been denied a visa.

What happens once I have made the payment?

Once you have made the payment, you will receive a payment confirmation. Our backend technology will initiate the booking process and we will keep you posted. You will then receive a status email of all your bookings within 24 hours.

What is the cancellation policy once payment is done?

The cancellation policy for flights, hotels, trains and car rental is as per their cancellation policy. For activities and transfers, the payment is non-refundable if it is under 21 days of departure. Our service charges are non-refundable.

After booking

What happens if I want to change activities after I have confirmed?

Cancellation of any activities is based on the cancellation policy stated on the voucher. If it is feasible and there is availability in the new activity that you want, you can go ahead and change the same.

Will the prices increase after I have booked my trip?

This is the rarest of rare case. This generally happens when multiple travellers are looking at the same room. Given we cannot block rooms and air tickets, there are chances that your prices may have changed after you booked. In such cases, we will intimate you as soon as we come to know of it and also ensure that we provide you suitable options.

I want to cancel my trip due to personal reasons, but there is no cancel button. How do I go about it?

You would need to write us an email as we will have to speak to all our partners to give you a consolidated cancellation amount. It will take anywhere between 48-72 hours for the same.

During travel

How can I get in touch with you during the vacation?

You can reach out to us on the dedicated support platform. We are available from 7am IST to 10pm IST. In times when we are not available you will be able to reach either or local partners or the direct activity provider mentioned in the email.

What if one of my scheduled experience gets cancelled?

This is a rare event at Pickyourtrail, as we only work with top 5 partners in every destination. If sudden changes in weather or other such unforeseen events lead to cancellation, you will be refunded the amount for the experience as per the cancellation policy of the experience provider. Also, if there is sufficient heads up, we try and give you an equally exciting option, based on your interests.

Our normal refund policy is 15 working days from the date of the cancelled activity or any other inclusion. In case there's a delay beyond this time, the team will keep the customer informed.

Who can help us with emergencies when we miss the flight or lose baggage?

It is always best to get in touch with the airline people directly to get a quick solution. You can also reach out to us through the support group or call the emergency number listed in the support group.

How do we handle emergencies when we lose our passports?

You can either lodge a police complaint or call up the embassy to figure out a better solution.