Booking: booking process was smooth and timely updates on confirmation of our bookings was good. But the person who suggests the itinerary was not that great, as I felt he didn't guide us properly. They will call you on everyday till you made booking after enquiry. No response from the suggesting team once I made my booking. I am not interested to disclose his name in particular. They don't know the correct visa process also . We have gone to Thailand, where they made visa free to Indians, during our travel period, which these guys are unaware of. They called timely before our travel, the person assigned was good in explaining what he knew.\nTrip: the trip went well. They are very punctual in maintaining the time. The support was good during the travel from instant support tab of pickyourtrail app. The hotels which they booked were not that easily accessible in bangkok. We found difficulty in reaching and also in coordinating with the local drivers. The ground team are from lark holidays of Thailand. They are good as such but with minimal knowledge in English. Travelling to a country like Thailand with this holidays was not that great idea considering the lack of English speaking drivers and support staff. They initially charged us for private transfers all over the trip but during the trip, the booking agency provided shared transfer during our way to one of our activity and back.\nFor travel to thai, best way to carry money is thai baht, forex card seems costlier for me may be because of inexperience in using it. But no one explained me the pros and cons of various forms of currency before travel.Read more