First thing I wish to mention is that, *the pick your trail* stands true to their motto " hassle free holidays", it was a dream holiday of Singapore -Bali, for the whole family. From the day I contacted them ( month of feb) & downloaded the app, they were very helpful, first, Mr.Sanjay helped me almost for everything, right from the itinerary to give a good deal & gave a good help to make payments easily, he answered all my queries patiently & made many changes many times in itinerary & dates as I wanted.Thanks to him. Once the tour custodian Mr.Vincent Selva Kumar was assigned, I almost depended on him for everything, he was most helpful & patient with my queries & always(24 7) available & solved them immediately. The whole app*picks your trail* is made very meticulously & perfect. A big thumbs-up to the whole team. They do not leave you in the middle, but always there with you, even abroad! The Singapore stay & all the transfers were very easy & without any problem, the overseas team took very good care. Hotel Mercure Singapore was also very good with good food, they even arranged our early check-in also. All our flight reservations were proper with good options of Singapore airlines. Chitranshu* from the team gave very good guidance for Visa & all, he was very helpful & cooperative. Bali stay at Kuta at Cross vibe pasha* was very good, the hotel is at a very location & with good people, only a small issue, they did not include the child (11 years ) in the complimentary dinner, how come? We had to buy dinner for him that day. Our driver and guide Mr.Subandi "subu"was a very joyful person always there for you, always smiling & happy man! He was always with us and took very good care of us. Thanks to the local ground team also. In Ubud* while setting the itinerary a small point was missed, that is non inclusion of *Ulun danu* temple on the day when we were doing north Bali, as I had unnecessary included it as extra activity on another day & paid extra for it. The issue was promptly solved by the team & I am happy we did it on the day when we visited Handara gate, which is not worth it, as they charge you, even if you step down the coach & try to take out your mobiles! My suggestion is that, you include the iconic temple of *Ulun danu* in the itinerary henceforth. The stay at *Dhankha resort* was excellent. The villas are beautiful & the location is wonderful too! The complimentary dinner(child inclusive) & spa , everything was very good & appreciated. Subu always took us to nice places for lunch & was very friendly, we miss him a lot, I even miss Sanjay, Vincent, Chitranshu who were always there for me online. It was their grand efforts which made our dream holiday come true!! A big thumbs-up to all of them.
First thing I wish to mention is that, *the pick your trail* stands true to their motto " hassle free holidays", it was a dream holiday of Singapore -Bali, for the whole family. From the day I contacted them ( month of feb) & downloaded the app, they were very helpful, first, Mr.Sanjay helped me almost for everything, right from the itinerary to give a good deal & gave a good help to make payments easily, he answered all my queries patiently & made many changes many times in itinerary & dates as I wanted.Thanks to him. Once the tour custodian Mr.Vincent Selva Kumar was assigned, I almost depended on him for everything, he was most helpful & patient with my queries & always(24 7) available & solved them immediately. The whole app*picks your trail* is made very meticulously & perfect. A big thumbs-up to the whole team. They do not leave you in the middle, but always there with you, even abroad! The Singapore stay & all the transfers were very easy & without any problem, the overseas team took very good care. Hotel Mercure Singapore was also very good with good food, they even arranged our early check-in also. All our flight reservations were proper with good options of Singapore airlines. Chitranshu* from the team gave very good guidance for Visa & all, he was very helpful & cooperative. Bali stay at Kuta at Cross vibe pasha* was very good, the hotel is at a very location & with good people, only a small issue, they did not include the child (11 years ) in the complimentary dinner, how come? We had to buy dinner for him that day. Our driver and guide Mr.Subandi "subu"was a very joyful person always there for you, always smiling & happy man! He was always with us and took very good care of us. Thanks to the local ground team also. In Ubud* while setting the itinerary a small point was missed, that is non inclusion of *Ulun danu* temple on the day when we were doing north Bali, as I had unnecessary included it as extra activity on another day & paid extra for it. The issue was promptly solved by the team & I am happy we did it on the day when we visited Handara gate, which is not worth it, as they charge you, even if you step down the coach & try to take out your mobiles! My suggestion is that, you include the iconic temple of *Ulun danu* in the itinerary henceforth. The stay at *Dhankha resort* was excellent. The villas are beautiful & the location is wonderful too! The complimentary dinner(child inclusive) & spa , everything was very good & appreciated. Subu always took us to nice places for lunch & was very friendly, we miss him a lot, I even miss Sanjay, Vincent, Chitranshu who were always there for me online. It was their grand efforts which made our dream holiday come true!! A big thumbs-up to all of them.